International Donors Support for Healthcare and Social Services in Lebanon

A healthcare and social services operator in Lebanon sought international donor assistance to sustain essential services for vulnerable populations. The organization required support in structuring programs, governance, and reporting to meet donor compliance and impact requirements.

Rising demand for healthcare and social services coincided with declining public funding and workforce shortages. Donors required strict accountability, cost transparency, and measurable outcomes. The client lacked standardized systems to meet these expectations consistently, risking funding disruptions.

An integrated donor support and program governance framework was implemented to strengthen funding continuity and service delivery. The solution ensured alignment between operational realities and donor compliance standards.

The engagement covered:

• Program cost and impact analysis
• Governance and compliance framework development
• Outcome and beneficiary tracking systems
• Risk management and contingency planning
• Donor reporting and communication support

• Standardizing cost tracking and reporting processes
• Strengthening service delivery KPIs
• Enhancing beneficiary data collection and protection
• Building internal compliance capabilities
• Structuring programs for scalability and replication

Within the first nine months of implementation, the client achieved measurable growth across multiple performance indicators. Retail distribution coverage expanded by over 35%, with new placements in major supermarkets and convenience stores across Greater Beirut and northern Lebanon. Integration with e-commerce channels improved fulfillment rates and reduced delivery times by 20%, while sales volumes grew by 22% nationwide despite fluctuating market conditions. The new analytics dashboard improved visibility over demand patterns, allowing for more agile decision-making. Overall, Eurogroup Consulting’s engagement transformed the client’s commercial operations into a connected, data-driven, and consumer-responsive business model—positioning it as a top-performing FMCG player in Lebanon’s evolving retail market.